1. Service Overview
Rasoi-Tap is a digital software service that provides QR-based food ordering and Point of Sale (POS) systems for restaurants. Our services are delivered electronically and do not involve physical product shipping.
2. Service Delivery Method
All Rasoi-Tap services are delivered digitally through:
- Web-based dashboard access
- Mobile application downloads
- QR code generation and management tools
- Cloud-based data storage and analytics
- Electronic documentation and support materials
3. Service Activation Timeline
Trial Account
- 7-day free trial begins immediately upon registration
- Instant access to all features and functionality
- No credit card required for trial activation
Paid Subscription
- Service activation within 24 hours of payment confirmation
- Account setup and configuration assistance provided
- QR codes generated and delivered electronically
- Training materials and documentation provided immediately
4. Setup and Onboarding
Our team provides comprehensive setup assistance including:
- Account configuration and customization
- Menu upload and organization
- QR code generation for tables/locations
- Staff training and documentation
- Integration support with existing systems
5. Hardware Requirements
Rasoi-Tap works with your existing hardware:
- Any internet-connected device (smartphone, tablet, computer)
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Stable internet connection
- Printer for KOT and invoice printing (optional)
6. Geographic Availability
Our services are currently available throughout India. We support:
- Multi-language interface (Hindi, English, and regional languages)
- Indian currency (INR) and local payment methods
- GST compliance and tax calculations
- Local business hour support
7. Service Availability
Rasoi-Tap services are available 24/7 with:
- 99.9% uptime guarantee
- Cloud-based infrastructure for reliability
- Automatic data backup and recovery
- Real-time system monitoring
8. Customer Support
We provide comprehensive support through multiple channels:
- Phone support: +91 7665511624
- WhatsApp support: +91 7665511624
- Email support: support@rasoitap.com
- Live chat on our website
- Video tutorials and documentation
Support Hours
- Phone/WhatsApp: 9:00 AM - 9:00 PM (IST), 7 days a week
- Email: 24/7 response within 24 hours
- Emergency support: Available for critical issues
9. Service Updates and Maintenance
Regular service improvements include:
- Automatic software updates (no downtime)
- New feature releases included in subscription
- Scheduled maintenance (advance notification provided)
- Security updates and patches
10. Cancellation and Refunds
Service cancellation terms:
- Cancel anytime during trial period with no charges
- Paid subscriptions can be cancelled with 30-day notice
- Pro-rated refunds available in specific circumstances
- Data export available for 90 days after cancellation
11. Data Migration
For restaurants switching from other systems:
- Free data migration assistance
- Menu import from various formats
- Customer data transfer (where permitted)
- Historical sales data import support
12. Contact Information
For questions about service delivery or setup:
- Phone: +91 7665511624
- WhatsApp: +91 7665511624
- Email: setup@rasoitap.com
- Support portal: Available 24/7 in your account dashboard